1. Introduction
j77jj operates as an online casino and sports betting platform serving players across Bangladesh. This Privacy Policy sets out how j77jj collects, uses, stores, discloses, and protects the personal information you provide when you access or use the j77jj website and its associated services. By registering an account or continuing to use j77jj, you acknowledge that you have read and understood this policy.
We are committed to ensuring the privacy and security of all our users, particularly those accessing our platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities across Bangladesh. Our practices align with recognised international data protection standards, and we continually review our processes to safeguard your personal data.
2. Information We Collect
When you create an account, make a deposit, or use our services, j77jj may collect the following categories of personal information:
- Identity information: full name, date of birth, gender, and national identity verification details as required for responsible gaming compliance and age verification (21+ only).
- Contact information: email address, phone number, and residential address in Bangladesh used to administer your account and deliver communications.
- Financial information: transaction records, deposit and withdrawal history processed via payment methods including bKash, Nagad, Rocket, Upay, and bank transfers. We do not store full payment credentials.
- Technical data: IP address, device type, browser information, operating system, and session data collected automatically when you visit our site.
- Behavioural data: game session data, betting patterns, and navigation history within the j77jj platform, used to detect problem gambling, personalise recommendations, and fulfil our responsible gaming obligations.
3. How We Use Your Information
j77jj uses the personal data we collect for the following lawful purposes:
- Account management: to create and maintain your user account, verify your identity, and authenticate your login sessions securely.
- Service delivery: to process deposits and withdrawals, award bonuses, track wagering requirements, and settle bets accurately.
- Customer support: to respond to enquiries, resolve disputes, and provide assistance through our support channels, available 24/7 for Bangladeshi players.
- Legal and compliance obligations: to fulfil anti-money laundering (AML) checks, know-your-customer (KYC) requirements, fraud prevention, and to maintain records as required by applicable laws.
4. Sharing of Your Information
j77jj does not sell or rent your personal data to third parties. We may share your information in strictly limited circumstances:
- Payment processors: limited financial data shared with payment partners such as bKash, Nagad, Rocket, Visa, and Mastercard solely to process your transactions.
- Technology service providers: trusted third-party vendors who assist j77jj with platform hosting, security monitoring, fraud detection, and analytics — all bound by strict confidentiality obligations.
- Law enforcement and regulatory authorities: where we are required by law, court order, or regulatory authority to disclose certain information about you.
- Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to the same privacy protections.
5. Cookies and Tracking Technologies
j77jj uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to remember your preferences, maintain your session, and analyse how our platform is used. We use strictly necessary cookies (required for the site to function), performance cookies (to measure and improve site speed and reliability), and functional cookies (to remember your language and display preferences). We do not use advertising or cross-site tracking cookies.
You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and performance of the j77jj platform. For example, disabling session cookies will prevent you from staying logged in during your visit.
6. Data Retention
j77jj retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Our standard retention periods are as follows:
- Active account data: retained for the duration of your account with j77jj, plus a minimum of five years after account closure to satisfy AML and KYC record-keeping requirements.
- Transaction records: retained for a minimum of seven years from the date of the transaction in line with financial record-keeping obligations.
- Customer support correspondence: retained for three years from the date of the last interaction to enable effective dispute resolution.
- Marketing preferences: retained until you withdraw consent or opt out of all marketing communications, at which point preference data is promptly deleted.
7. Security of Your Personal Data
Protecting your personal data is a top priority at j77jj. We employ a range of technical and organisational security measures to guard against unauthorised access, accidental loss, disclosure, or destruction of your information. These measures include SSL encryption for all data in transit, restricted access controls so only authorised personnel can access sensitive data, regular security audits and vulnerability assessments of our platform, and encrypted storage for sensitive data at rest.
While j77jj takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — please use a strong, unique password for your j77jj account and never share your login credentials with anyone.
8. Your Rights as a User
As a j77jj user, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team via email at [email protected]:
- Right of access: you may request a copy of the personal data j77jj holds about you at any time.
- Right to rectification: if you believe any information we hold about you is inaccurate or incomplete, you may request that we correct or update it.
- Right to erasure: in certain circumstances, you may request that j77jj delete your personal data, subject to our legal retention obligations and responsible gaming requirements.
- Right to withdraw consent: where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
9. Children and Minors
j77jj is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, solicit, or retain personal data from individuals under the age of 21. If you are a parent or guardian and believe your child has created an account or provided personal information to j77jj, please contact us immediately at [email protected] so we can take prompt action to delete the information and close the account.
Age verification is a mandatory step in the j77jj account registration process. Users who cannot verify their age as 21 or above will not be permitted to complete registration or access real-money gaming and betting features.
10. Third-Party Links and Services
The j77jj platform may display information about or references to third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate independently, and their privacy practices are governed by their own policies. j77jj is not responsible for the data practices of any third-party service providers whose services are integrated into our platform.
- We recommend that you read the privacy policies of any third-party providers whose services you use through the j77jj platform.
- j77jj does not control and is not responsible for the content, privacy practices, or security of any third-party websites or services not under our direct operation.
- Payment partners such as bKash, Nagad, and Rocket process transactions under their own terms and privacy policies. j77jj only receives confirmation of successful transactions, not your full payment credentials.
11. Changes to This Privacy Policy
j77jj reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, business operations, or applicable laws. When we make material changes, we will update the "Last updated" date at the top of this policy and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of the j77jj platform after such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.
12. Contact Us About Your Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way j77jj handles your personal data, please contact our support team. We are committed to addressing your privacy concerns promptly and transparently. Our support team is available around the clock, seven days a week, for users across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.
Email us at [email protected]. Please include your registered username or account email address in your message so we can verify your identity and process your request efficiently. We aim to acknowledge all privacy-related enquiries within 48 hours and resolve them fully within 30 days.
13. Governing Language
This Privacy Policy is providedin English. In the event of any inconsistency between the English version and any translated version of this policy, the English version shall prevail. The English text is the legally binding version for all users of j77jj operating in Bangladesh.